Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 (AEST)
- Order Processing: 1-2 working days (Monday - Friday)
- Shipping Time: 5-7 working days (Monday - Friday)
- Free Delivery: Available on all orders within the Australia.
Shipping Procedure
After placing your order, you'll receive a confirmation email letting you know we’ve started processing it. Processing usually takes 1-2 business days (Monday to Friday). Once processed, your order will be shipped, and you'll receive an email with tracking information. Shipping typically takes 5-7 business days (Monday to Friday). We are happy to offer free delivery on all orders within Australia.
Delays
If your order hasn’t arrived within the timeframe, don’t worry—delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@taylormaria.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@taylormaria.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
If you receive damaged or incorrect items, we're here to assist! Simply take a photo of the issue and email it to us at info@taylormaria.com. We'll resolve the issue and send you the correct item or a replacement.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Business Information
Taylor Maria is operated by SEB ECOM, a company registered in Netherlands.
Company number: 91864275
DUNS number: 494905196
Address:
Keizersgracht 482
Amsterdam 1017 EG
Customer Services Hours:
Monday to Friday: 9:00 AM to 5:00 PM (AEST)
Email: info@taylormaria.com
Phone: +61485979698
Contact Form: Click here
