FAQ
What is Taylor Maria?
Taylor Maria offers contemporary women’s fashion that blends elegance and comfort, creating timeless pieces designed to inspire confidence, celebrate individuality, and make everyday dressing feel effortlessly beautiful.
Do you offer free shipping?
Yes, absolutely. Every Taylor Maria order includes free shipping—no minimums, no hidden conditions. We believe delivery should be simple, transparent, and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days once shipped. In most cases, your order will arrive within 4–9 business days. Once your parcel is on its way, you’ll receive a confirmation email with a tracking link to follow every step of its journey.
Do you ship internationally?
At the moment, we only ship within Australia. Our focus is on providing the best possible shopping and delivery experience locally. If we expand to other regions in the future, we’ll share the news with our community first.
What is your return policy?
Changed your mind? That’s okay. You have 60 days from the day your order is delivered to request a return. Just send us an email at info@taylormaria.com, and we’ll guide you through the quick and easy process.
How long do refunds take?
Once we’ve received and approved your return, refunds are typically processed within 7 business days. Your bank or payment provider may take a little extra time to finalize the transfer.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item for another size or style, simply email us at info@taylormaria.com, and we’ll help you find the perfect fit.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, Union Pay, and Shop Pay. All payments are processed securely with advanced SSL encryption to ensure your details remain protected.
Is my personal and payment information safe?
Absolutely. Protecting your data is a top priority. Taylor Maria never stores your payment information, and every checkout is fully encrypted to keep your personal details safe.
What do I do if my order hasn’t arrived?
Start by checking your tracking link, which you’ll find in your shipping confirmation email. If it’s been more than 9 business days since your order was placed and your parcel still hasn’t arrived, please contact us at info@taylormaria.com, and we’ll look into it right away.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may still be able to modify or cancel it. Please reach out to us as soon as possible after placing your order, and we’ll do everything we can to assist.
Still need help?
We’re always here for you. Send us a message at info@taylormaria.com, and our friendly team will be happy to help.
Customer service hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: 09:00 – 16:00
(All times are based on Australian Time, GMT+10)
Average response time: within 12 hours